“Cringeworthy Words to Cut from Online Copy”
Nielsen Norman Group, January 17, 2016
Writing for the Web
By Hoa Loranger
Carefully chosen words can boost conversion, and empty ones can alienate users. The following words, expressions, and jargon make my top list of the most annoying and often meaningless terms that break trust and make scanning and comprehension difficult.
There are times when using a specialized word is the right choice, such as when you are speaking to an experienced audience or when the word conveys a special meaning in the context of your writing. Impressing your audience is not a legitimate reason for using a fancy word.
5 Words (and Phrases) to Avoid:
- Enables (allows you to …)
- Very (really, extremely, quite)
- We understand that… (In today’s fast-paced world…)
- End user
Want the latest in your Inbox from the Nielsen Norman Group? Sign up for their weekly newsletter. Always short insightful and useful. (No they didn’t pay me to say that nor include this link. It’s simply that I find it very useful and informative and want to share it at-large.)
Alertbox E-Mail Newsletter – “The latest articles about interface usability, website design, and UX research from the Nielsen Norman Group. You will receive one brief email every week containing summaries of our latest articles and information about upcoming events and research.”