Nielsen Norman Group

Web UX 2016 vs 2004 & How to Maximize User Research Insight

Nielsen Norman Group, December 29, 2016 & January 12, 2017
Web, Usability & User eXperience
By Jakob Nielsen

“Jakob Nielsen presents a rare longitudinal study of 12 years’ evolution in web usability: what’s gotten better, and where we still need to improve, and discusses how to base design changes on valid UX research methods and gain the biggest ROI from the usability investment.”

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